Legal
Cancellation & Refund Policy
BAIBAI Beach Resort, operated by Baibai Longbeach Inn · Purok Damayan, Brgy. New Agutaya, San Vicente, Palawan, Philippines · Effective date: 18 October 2026
At BAIBAI Beach Resort, we understand that travel plans may change. We strive to provide a fair, transparent, and convenient booking experience while ensuring accommodations remain available to guests who wish to visit us. This policy applies to direct reservations made through our official website, booking engine, or authorized direct reservation channels.
1. Free Cancellation
Guests may cancel a confirmed reservation free of charge at least seven (7) calendar days before the scheduled check-in date. Cancellations received at least seven days before check-in are eligible for a full refund of accommodation payments already collected. The cancellation deadline is 3:00 PM Philippine Standard Time (UTC+8), seven calendar days before the scheduled check-in date. Approved refunds are processed through the original payment method.
2. Late Cancellation
For cancellations received less than seven (7) days before the scheduled check-in date: A cancellation fee equivalent to one (1) night's accommodation rate applies. Any accommodation payment exceeding the cancellation fee will be refunded. For one-night reservations, the cancellation charge may equal the full accommodation rate. The cancellation fee will not exceed the total accommodation amount of the reservation.
3. No-Show Policy
Guests who do not arrive on the confirmed check-in date without notifying the resort are considered a no-show. A no-show charge equivalent to one (1) night's accommodation rate applies. Any remaining accommodation payment will be eligible for refund. Guests expecting to arrive late are encouraged to notify the resort to avoid being classified as a no-show.
4. Booking Modifications
Requests to change reservation dates are subject to villa availability and prevailing room rates. Date changes requested at least seven days before check-in may be accommodated without a modification fee, subject to availability and any rate difference. Requests made within seven days of check-in are evaluated individually. Guests will be informed of applicable charges before confirming changes. All modifications must be confirmed in writing by the resort.
5. Early Departure
Guests who voluntarily shorten their stay after check-in are generally responsible for accommodation charges already incurred and any applicable cancellation charges for the unused portion of their stay. Refunds for unused nights are evaluated based on the circumstances, the booking conditions, and applicable consumer protection laws.
6. Special Rates and Promotions
Promotional packages, group reservations, long-stay arrangements, and specially negotiated rates may have different cancellation and refund conditions. Any special conditions, including non-refundable rates, will be clearly communicated and accepted before booking confirmation.
7. Force Majeure and Exceptional Circumstances
Certain circumstances may prevent guests from traveling, including severe weather disturbances, natural disasters, government travel restrictions, or other extraordinary events. Where such circumstances materially affect a reservation, guests may request a date adjustment, travel credit, or refund, depending on the circumstances and applicable law. Requests are reviewed fairly and individually. Nothing in this policy limits remedies available under applicable consumer protection laws.
8. Resort-Initiated Cancellations
If BAIBAI Beach Resort is unable to honor a confirmed reservation due to unforeseen operational circumstances, guests will be promptly informed and offered an appropriate remedy, which may include: A full refund of accommodation payments collected for services not provided; or an alternative accommodation or rescheduling arrangement, subject to the guest's agreement. Refunds or other remedies required by applicable law will be honored.
9. Refund Processing
Refund review: within three (3) business days after receiving a complete cancellation or refund request. Refund initiation: within five (5) business days following approval, subject to payment processor availability. Refund method: refunds are generally returned through the original payment method used for the transaction. Refund crediting: the time for funds to appear in the guest's account depends on the payment provider, card issuer, or bank. BAIBAI Beach Resort will never ask guests for complete credit card numbers, CVV codes, or banking passwords to request a refund.
10. How to Request a Cancellation or Refund
Contact us by email at [email protected] or by mobile, WhatsApp, or Viber at +63 999 887 0994, and provide: Full name of the registered guest; Booking confirmation or reservation number; Scheduled check-in and check-out dates; Reason for the cancellation or refund request; Payment transaction reference, if available. Cancellation requests are assessed using the date and time they are received through our official channels.
11. Third-Party Bookings
Reservations made through third-party booking platforms, including Booking.com, Agoda, and Expedia, are subject to the cancellation and refund conditions accepted on that platform. Guests should submit cancellation and refund requests through the platform where the original reservation was made.
12. Policy Amendments
BAIBAI Beach Resort may update this policy when necessary. Changes apply prospectively and will not retroactively change the agreed terms of existing confirmed reservations, except as permitted by law or mutually agreed with the guest.
Contact
BAIBAI Beach Resort, operated by Baibai Longbeach Inn
Purok Damayan, Brgy. New Agutaya, San Vicente, Palawan, Philippines
Email: [email protected]
Mobile / WhatsApp / Viber: +63 999 887 0994
Website: www.baibaibeachresort.com
We look forward to welcoming you to BAIBAI Beach Resort and the beauty and tranquility of Long Beach, Palawan.